All practical advice and all the answers to your questions here!
Is it safe to mail jewelry?
Yes, we ship our jewelry by trusted carriers such as FedEx and USPS. All our shipments are fully insured
Do you ship internationally?
We are happy to serve shoppers from all over the world. Pricing may vary based on your final shipping destination and duties and taxes are the responsibility of the buyer. Please visit Customer Service for more information.
Can you help me resize my ring?
Of course! If your Ice ring doesn't fit well, we'll resize it free of charge (if it's returned within 30 days of its original shipment date). Expect the resize turnaround time to take about five (5) business days plus shipping time-in-transit. We can also resize your ring after the warranty period for a very competitive price.
Can you help me keep the engagement ring a surprise?
We love surprises and we'd love to help you. First, you need to think about where you'd like the ring to be delivered. If your delivery is over $1,000, we require a signature for delivery regardless of any waivers you have. These requirements are for your protection, but we understand that they may interfere with your surprise.
Are the prices flexible?
Although our listed price is final, you are still getting an amazing deal. We always offer the best value by providing the lowest possible price and often have sales.
What if I can't find the diamond I want on your site?
No problem. We really want to help you find the perfect diamond so don't give up. If you can't find it on our site, call one of our diamond and jewelry consultants or email us and they'll help you find exactly what you're looking for.
What are my payment options?
You've got a lot of choices. We accept Visa, MasterCard, Discover or American Express card as well as PayPal.
Do you charge sales tax?
We charge sales tax on orders shipped to addresses within New York State. Sales tax within New York State may vary based on the final destination of the package.
We charge sales tax for Canadian provinces and territories. Tax rates are in line with the appropriate province or territory.
What is your refund policy?
Well, although we hope that it’s unlikely—if you didn’t LOVE your Ice purchase and wanted a refund, you have 30 days to call us and arrange for an exchange or refund.